Stop the coronavirus

Changes in our customer service contact information


Hi, Telenor customer,

Your and our colleagues’ safety is a priority for us, so from now on the following shops will limit their opening hours (or will be closed) until further notice.

  • Telenor Csorna- closed 26 October

If you have to use our customer service in person at one of our retailshops please keep the following regulations: wash your hands often, keep 2 meters distance from others, walk or use your car instead of public transport! In retailshops wearing a mask is a mandatory! Please wear any type of mask you have when you come and visit any of our shops! Our collagues in the shop will deny service if you are not wearing any kind of mask!

The staff of the Telenor Headquarters will also work from home to stop the spreading of the virus.
You can manage many issues at the MyTelenor online customer service and in the MyTelenor app, from paying your invoice to buying data tickets to checking your balance. Download the app if you don’t have it yet. 


Manage your issues online

  • Invoice payment – In the MyTelenor app or on your computer via this link
  • Balance top-up – In the MyTelenor app or on your computer via this link
  • Checking your balance – In the MyTelenor app or on your computer via this link
  • High-traffic advance payment – At the MyTelenor online customer service (on the Invoices page) via this link
  • Data reconciliation for prepaid customers is available via this link

Do you have a question, problem or request? Use the contact information below to contact us and tell us how we can help.


Telenor customers
New customers (not yet Telenor subscribers)

Our Customer Service will respond to your question or comment within 30 days.

Manage your issues on the phone


Call Centre

  • Free of charge within the network
  • Available 24/7
  • Administrator, after an interactive automated menu
+36 20 200 0000

Call Centre

  • From abroad: call rate applicable to calls from your location to Hungary
  • From Hungary: regular rate, according to your tariff package
  • Available 24/7

Directory and information line for ported numbers

  • Automated menu
  • Search for the name or telephone number of a Telenor customer
  • Query about the operator (Telenor, Telekom, Vodafone) of a phone number
171  or+36 20 2111 171
  • Make a complaint
  • Register an Express card sold with a verbally concluded contract

Mailing address and fax number

Telenor Hungary Ltd. (Telenor Magyarország Zrt.)
H-2045 Törökbálint, Pannon út 1
Fax numbers:
+36 1 464 6111
+36 1 464 6171

Telenor shops

Telenor shops