Roaming services

Roaming service from Telenor

Within the EU and other countries in tariff zone 1, your mobile fees are normally the same as your domestic fees.
The minute, SMS and airtime credit quotas available for use outside the Telenor network are also available in the EU. Once a quota is exhausted, or in the absence of a quota, the rates of the tariff package applicable to other mobile networks outside the network are applied.
The quotas only available within the Telenor network continue to be only available within Hungary.
Find out more: EU roaming policy and changes.

What is roaming?

When you travel abroad and connect to the mobile network of another country to use your phone, you are using a roaming service.
What does not constitute roaming? Phone calls from Hungary to outside the country, to the EU or to any other country constitute international calls and are subject to different rates and terms. Visit this page to see the rates for international calls.

Don't worry about costs!

We give you lots of help to use your mobile safely when abroad:

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Continuous monitoring of your costs


You can check your current balance, your data use and your remaining monthly quota on the MyTelenor online customer service page and in the MyTelenor mobile app available for download free of charge. You can easily buy additional data tickets

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Receiving precise information on rates in    advance

When you leave Hungary and connect to a foreign mobile network, you receive a welcome SMS that includes the minute, SMS and data rates applicable to that network.

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SMS alerts for data use


You will receive an SMS messages once you have started using data traffic and once you have used 80% and 100% of your quota, respectively. If you need more data, you can easily buy one of the additional data tickets below via SMS.


  

See the roaming fees!

To view the charges of your destination select a country from the drop-down menu.

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Data

Világ Net Napijegy

50 MB adatkeret

1645, 3 Ft / nap

More details More details

Data

Világ Net Hetijegy

100 MB adat

3 292,37 Ft / 7 nap

More details More details

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Ne érd be ennyivel!

Az egyes csomagok részleteinél megtalálod, hogyan vehetsz extra adatkeretet a Világ Net roaming csomagokhoz!

Data

Egyszeri, heti net csomagok

kártyásoknak

300 Ft-tól

Válassz 200 MB, 500 MB, 1 GB, 3 GB heti net csomagok közül!

More details More details

Data

1 GB mobilnet

számlás előfizetőknek

1090 Ft

Küldd  SMS-ben az "1GB" aktiváló kódot a 1744-re vagy rendeld meg online!

More details More details

Data

3 GB mobilnet

számlás előfizetőknek

2190 Ft

Küldd  SMS-ben az "3GB" aktiváló kódot a 1744-re vagy rendeld meg online!

More details More details

Data

5 GB mobilnet

számlás előfizetőknek

2990 Ft

Küldd  SMS-ben az "5GB" aktiváló kódot a 1744-re vagy rendeld meg online!

More details More details

Túl hamar elfogy az adatkereted? 
Nem elég, ami a tarifacsomagodban van?

Turbózd fel meglévő tarifacsomagodat további egyszeri kiegészítő adatopciókkal! Ami megmarad belőle, azt elhasználhatod itthon is.

 
Tájékoztatjuk előfizetőinket, hogy 2019. február 26. napjától roaming szolgáltatásunk Iránban és Szíriában nem elérhető, ezen országok mobilhálózataira való feljelentkezés nem lehetséges.
 

Manage your affairs simply and easily even when you’re abroad!

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MyTelenor online customer service site

Belépés

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MyTelenor mobile application

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Call Centre

Standard rate number available from outside Hungary::

+36 20 200 0000

Automatic information hotline available free of charge from outside Hungary while roaming: +36 20 333 3333

Frequently asked questions and useful information

  • You should save your phone numbers in your phone in the international format, i.e. use the +36 international prefix instead of 06
  • Receiving a call abroad is free of charge in the EU and in other countries in tariff zone 1 as long as the rules for fair use are complied with. In tariff zones 2, 3 and 4 the callee is also charged for roaming calls received
  • Unless you provide otherwise, voice and data roaming services are automatically available to you outside Hungary as well (with the exception of tariff zone 4)
  • Use of the roaming service in tariff zone 4 (Satellite and Maritime Roaming, e.g. for ocean cruises) is subject to registration, which is free of charge. More information.  Further details
  • When you are close to the border and would like to prevent your mobile from accidentally switching to a foreign network, change the setting on your phone from Find network automatically to Manual network selection
  • Some background applications and updates on smartphones may automatically generate data traffic also when you are abroad
  • Primarily for roaming tariff zones 2, 3 and 4, you have several options to avoid unexpected costs: On your phone you can disable Data roaming/Data connection to prevent your phone from accessing the Internet while abroad; you can temporarily change the default setting for LTE network to the 2G/3G network to avoid even minimum background data traffic; or you can buy a data roaming service package to safely use email and the Internet also when abroad.

We provide the Magas forgalmi limit (High traffic limit) and Netroaming-figyelő (Netroaming Monitor) services to protect our customers from overspending.
 If you already know that you will make many phone calls or use the Internet a lot when you are abroad, please contact our customer hotline or visit any Telenor store before you leave the country to discuss the limits set for your subscription.Unless you provide otherwise, the Netroaming Monitor service is automatically provided to you.
The High traffic limit service also sends you an SMS notification when you are abroad and have exhausted 80% and 100% of your quota, respectively. Once you reach the limit, your outgoing calls will be limited (within Hungary) or both your outgoing and incoming calls will be limited (when abroad) preventing further overspending.

What is an alternative roaming operator?

All of our customers may buy roaming services from another operator by keeping their Hungarian subscription and SIM card and simply using a foreign service (within the EU) from another operator
For the time being, the option to choose an alternative roaming operator only exists in theory as Telenor does not yet have a contract with an alternative roaming operator

What do I need to do to use an alternative roaming service (in the future)?

The selected alternative roaming operator must be contacted directly, and our customer can indicate their wish to do that at any time. It might be necessary to sign a contract before leaving the country. Neither operator may charge a fee for the administrative services related to switching to another roaming operator

How long does the switch to another operator take?

Once the contract is signed, the switch is implemented within one business day

Can I keep my alternative roaming operator if I switch to a different domestic operator?

If you switch to another domestic operator (with or without number porting), the new domestic operator has no obligation to support the roaming services supported by the alternative roaming operator.

To prevent abuse or misuse, Telenor applies the following fair use conditions to the use of voice and messaging (SMS, MMS) services and to data services within the EU and in the other countries in tariff zone 1:
The Regulated European roaming tariff applies to Subscribers habitually residing in Hungary and temporarily travelling to roaming tariff zone 1. In this respect, Telenor checks each subscription for fulfilment of the following two criteria over the preceding 4 months regarding the use of the relevant mobile phone:
1) Residency criterion: the subscriber is considered to be habitually residing in Hungary if the call number was mostly (in more than 50%) was used in Hungary in the 4 months preceding the date of the check.
2) Traffic criterion: the aggregate volume of voice, SMS, MMS and mobile Internet traffic in Hungary and in roaming zones 2 and 3 must exceed the volume of voice, SMS, MMS and mobile Internet traffic in roaming zone 1.
If either of these criteria are not met, a surcharge may be charged for the relevant type of traffic of the subscription (voice calls made, calls received, SMS, MMS, mobile Internet) while roaming within the EU and in other countries in roaming tariff zone 1. More information.Further details

For roaming within the EU and in countries of roaming tariff zone 1, a surcharge is charged if:

  • the terms for fair use are not met, or   the volume of data traffic exceeds the data quota included in the relevant tariff package or the supplementary data services available for use within the EU.

Surcharges as of 1 July 2019 (gross):

  • voice calls made: HUF 13.13 per minute
  • voice calls received: HUF 4.43 per minute
  • SMS sending HUF 4.11 per SMS 
  • MMS sending HUF 8.21 per MMS
  • data traffic: HUF 1.5/MB