Legal Disclaimer and Terms Of Service

1. GENERAL INFORMATION, SCOPE

1.1 Operator

The owner and operator of the Internet sites (hereinafter: “Website”) is Telenor Magyarország Zártkörűen Működő Részvénytársaság (a business association registered with the Budapest Environs Regional Court as the Company Registry Court under company registration number Cg. 13-10-040409, registered office: H-2045 Törökbálint, Pannon út 1, hereinafter: “Operator” or “Telenor”). The Operator is registered with the Company Registry Court of the Budapest Environs Regional Court under company registration number 13-10-040409. Address: H-2045 Törökbálint, Pannon út 1 Tax number: 11107792-2-44.

Availability of the Operator’s central customer service:

  • H-2045 Törökbálint, Pannon út 1 Business hours: Monday to Friday: 9:00 to 19:00

Availability by phone:

  • 1220 – The Call Centre can be called 24 hours a day, free of charge from within Telenor’s network and for a fee charged by the given operator from the networks of other domestic operators
  • +3620/200-0000 – the Information Line can be called 24 hours a day, for the fee of the given tariff package for calls within the network within Hungary and for the fee of the given tariff package for calls to the Telenor network from abroad

Availability of the online customer service:

  • online.telenor.hu or my.telenor.hu (MyTelenor) – can be used 24 hours a day after login, following free of charge registration
  • telenor.hu/ugyfelszolgalat/elerhetoseg – the electronic forms on the page provide availability 24 hours a day without registration or logging in
  • Central fax numbers: +361/464-6111, +361/464-6171

Up-to-date information on the contact details of Telenor’s other Customer Service Points (and Sales Partners) are available at http://en.telenor.hu/store-locator.

1.2 User

The use of the Website operated by the Operator is subject to visitors, i.e. Internet users or subscribers of the Operator (hereinafter: “Subscribers”) – visitors, Internet users and Subscribers hereinafter jointly referred to as: “Users” – accepting the provisions and rules of this document (hereinafter: “Terms of Service”).

By entering the Website operated by the Operator and by browsing the Website, the User confirms that they have become aware of and familiar with these Terms of Service and accept them as binding upon themselves.

1.3 Website

All Websites operated under domain names registered by the Operator or registered to the benefit of the Operator are governed by these Terms of Service.

The provision of personal data is not required for viewing the information on the Website.

However, the Operator is entitled to make the use of the Website, its sub-pages and the various services available from these pages subject to prior registration. In these cases, prior to the recording of data, the Operator provides information on the rules of data processing and acquires the prior consent required for data processing.

2. TERMS OF WEBSITE USE

Users may only use the Website on their own responsibility. The key terms of such use are as follows:

  • Anyone can use links pointing to the Website, i.e. the sites of the Operator, however, the method and extent of use cannot violate the terms and conditions specified in Section 3 of these Terms of Service.
  • Building a framework around the Website content is prohibited.
  • Indicating a relationship with the Operator in a manner that is untrue and misleading is prohibited.
  • The User may not publish untrue information in connection with or related to the Website, especially not in respect of the Operator's products or services. The use of the Operator’s logo or trademarks is allowed only after prior written authorisation.

3. CONTENT AND INTELLECTUAL PROPERTY RIGHTS

Given the unique and original nature of the image, selection of content, layout, editing and the content (hereinafter jointly referred to as: “Content”) of the Website of the Operator, the Content falls under copyright protection. The Operator is exclusively entitled to exercise the related economic rights. The copyright holder is the Operator, and as such only the Operator is entitled to authorise each instance of use for others.

Without the prior written authorisation of the Operator, it is prohibited to reproduce, copy, republish, distribute or store the entirety of the Content or parts thereof, unless the Operator makes a clear and express declaration authorising any of these uses. It is also prohibited to prepare or adapt any material or work arising from or based on the Content, including especially the creation and preparation of icons, buttons, links, wallpapers, texts, images, graphics, logos, photos, audio and video materials, or the use, making available, distribution or any other online use or marketing of the Content for business purposes without prior authorisation from the Operator.

However, the Operator consents to Users storing on their computer or printing the Website or excerpts thereof for their own personal use.

The Operator is entitled to modify, update or withdraw the Content in its entirety or parts thereof at any time without prior notification.

If the User voluntarily sends materials (including all files containing text or other code, as well as files that simultaneously contain image, voice, audio and video data) to the Operator through the Website, by voluntarily sending such materials, they grant consent that the Operator acquires rights of use for the materials submitted free of charge, which rights are non-exclusive and have no limitations in space and time, and as such these works may be used by the Operator at its own discretion (for duplication, distribution, public presentation, communication to the public, adaptation, exhibition or deletion) in line with the terms of use applicable on the Website of the Operator in the given case. In view of the above, the User may only send materials to the Operator that have been made and created by them or materials in respect of which they appropriately hold exclusive rights of use.

4. OPERATOR’S LIABILITY

The Operator cannot assume liability for the accuracy, reliability or completeness of the Content – given that it may undergo changes independent of the Operator –, but will make every effort to ensure the integrity, up-to-date nature and accuracy of the Content. Users may only use the Website on their own responsibility, and the Operator is not liable for any negligent damage that may arise from the use of the Website or as a result of incorrect, faulty or incomplete Content.

The Operator places links pointing to contents and Internet sites accessible through its Website that have been placed by third parties, however, it assumes no liability for the contents and Internet sites placed by such third parties and is not liable for any damage arising from the use of the contents of such sites.

The User acknowledges that the Operator is not liable for the use of the Website resulting in any error or damage and data loss caused by viruses, or any unauthorised access to the computer or network of the User or any damage attributable to any other third parties or related to a force majeure event.

5. PROTECTION OF THE WEBSITE’S SECURITY

The Users may not violate or breach the security of the Website, with particular regard to the following:

  • unauthorised access to data not intended for the User or logging into servers, identifiers to which the User is not authorised;
  • it is prohibited to test and spy on the vulnerability of the system or the network, or to breach the security or access-right verification measures of the system without appropriate authorisation;
  • it is prohibited to attempt any interference or intervention to any services provided to any User, host or network, and it is also prohibited to disrupt the services (in particular, introducing viruses to, overloading, flooding, spamming, mailbombing or crashing the Website);
  • sending unpermitted, unsolicited emails, including the promotion and/or advertisement of products or services.

6. PROCESSING PERSONAL DATA

6.1 General provisions

The general rules relating to the processing of personal data are contained in the Data Protection Statement of Telenor Hungary. In respect of the processing of the personal data of Subscribers using the Operator’s electronic communication services, detailed information is contained in Annex 2 to the Operator’s General Terms and Conditions (“The controlling of Subscribers’ and users’ personal data at Telenor Hungary Ltd.” [Data Processing Information])

6.1.1 Provision of information to the User

If the visiting of the Website or its sub-pages or the use of any services available from these pages is subject to registration, by completing the Registration Form, the User accepts the terms of use for the services subject to registration as binding, as well as the data processing information documents which are available in respect of a given service on the corresponding sub-page. The User shall:

  • provide true, complete and accurate data during registration in response to the questions of the Registration Form;
  • update and correct the registration data without delay in the event of any changes.

In case of the untruthfulness, incompleteness or inaccuracy of data provided by the User, the Operator is entitled to partially or fully suspend or cancel the User’s access to the Website or any services.

If a service subject to registration is used on the Website and the User is a person other than the Subscriber, it is the Subscriber's responsibility to acquire consent from the current user to the processing by the Operator of data related to the subscription. The User shall manage the unique ID and password provided by them confidentially. It is highly recommended that the User regularly changes their password, never divulge their password to third parties and do not store their passwords in any location accessible to others. If during the identification process, after having correctly provided the User's unique ID and password, any personal data of the User is acquired by unauthorised third parties for reasons not attributable to the Operator, the Operator assumes no liability for any damage arising thereof, but will do its best to eliminate such unauthorised data processing with the tools available to it or to facilitate such elimination.

The Operator is entitled to transfer certain personal data of the Users (e.g. invoicing address, postal and delivery address, contact details such as telephone number, email address) to third-party data processors for the purpose of ensuring the provision and use of the service. The categories of data processors and the list of tasks performed by them are contained in the Data Protection Statement of Telenor Hungary (in the chapter “Our Data Processor Partners”).

6.1.2 User’s rights, legal remedies

The User is entitled to request information on the processing of their personal data processed by the Operator, and to exercise the following rights:

  1. right of access;
  2. right to request rectification;
  3. right to request the erasure of data;
  4. right to request restriction of processing;
  5. right to object to the processing of personal data;
  6. right to receive the personal data and right to transfer those data to another controller if the statutory prerequisites are met (right to data portability);
  7. if personal data are processed on the basis of consent, right to withdraw consent at any time.

You may send your request regarding the exercise of your rights using the specified contact details, which are as follows: via email to adatvedelem@telenor.hu, by post to H-2045 Törökbálint, Pannon út 1, over the phone or in person at Telenor’s customer service and sales points.

Information on and details of Users’ rights and the legal remedies available to them are contained in the Data Protection Statement of Telenor Hungary .

6.2 Provisions concerning various services available from the Operator’s Website

6.2.1 Access to MyTelenor and Netshop services with registration

6.2.1.1 Registration

Purpose of data processing: registration, communication with the User.

Legal basis for data processing: consent.

Scope of personal data processed:

Data processed during registration:

  • mobile phone number or Telenor ID
  • card-level or customer-level password
  • name*
  • username*
  • password*
  • email address*

Data processed in case of registration with a Facebook or Google+ account:

  • name*
  • email address*

In case of registration with a Facebook or Google+ account, no data is transferred to social media sites.

The entry of data marked with * is mandatory (regardless of whether the User has a Telenor call number or not) for the purpose of ensuring registration. Duration of data processing: The above data are processed by the Operator as long as the Subscriber or the User has a registration to MyTelenor or the Netshop, or until the Subscriber or the User withdraws their consent.

6.2.1.2 Access to services without registration

Purpose of data processing: identification required for the use of the service, communication with the User.

Legal basis for data processing: consent.

Scope of personal data processed:

Data processed for one-time logins:

  • mobile phone number
  • one-time password sent by the Operator in an SMS to the given mobile phone number.

Duration of data processing: The above data are processed by the Operator until the User logs out of MyTelenor or Netshop or closes the browser window.

6.2.1.3 Use and ordering of services

Purpose of data processing: identification required for the use of the service, fulfilment of an order, communication with the User.

Legal basis for data processing: consent.

Scope of personal data processed:

For individuals:

  • last name*
  • first name*
  • date of birth*
  • place of birth*
  • mother’s maiden name*
  • identity card number*
  • driver’s licence number*
  • passport number*
  • tax ID card number**
  • permanent address (or temporary residence in the case of foreign individuals)*
  • mailing, delivery, invoicing address
  • contact details (email address, phone number)*

Providing two of the data marked with *, or providing one data marked with * and one with ** is mandatory.

In the case of legal entities or organisations without a legal personality:

  • name of company/other organisation/sole entrepreneur
  • company registration number, registration number, sole entrepreneur's ID number
  • bank account number, if necessary
  • registered office
  • last name of recipient
  • first name of recipient
  • identity card number of recipient*
  • driver’s licence number of recipient*
  • passport number of recipient*
  • tax ID card number**
  • recipient’s address (or temporary residence in the case of foreign individuals)
  • mailing, delivery, invoicing address
  • contact details (email address, phone number)

Providing two of the data marked with *, or providing one data marked with * and one with ** is mandatory.

Duration of data processing: The above data are processed by the Operator as long as the Subscriber or the User has a registration to MyTelenor, or until the Subscriber or the User withdraws their consent. If a transaction is made, after the conclusion of the transaction initiated within the MyTelenor and the NetShop services, the Operator processes the personal data required for the settlement of any dispute arising from the order for a period of 5 years, and the personal data required to enforce accounting regulations for a period of 8 years. If the User has no registered MyTelenor account and initiates a transaction, the Operator stores the User's email address for a period of 90 days for the purpose of ensuring the exchange of information pertaining to the purchase. If the recipient is a person other than the User, it is the User’s obligation to acquire this person's consent to the processing of personal data by the Operator.

Further information and details on the recipients or categories of recipients of personal data are contained in the Data Protection Statement of Telenor Hungary .

6.2.2 Applicant interface and application (job application)

Detailed guidelines on the data processing activities of the Operator relating to job applications are provided in the document entitled Data Processing Information Document for Job Applicants.

6.2.3 Newsletter

Purpose of data processing: The Operator sends direct marketing messages (for direct business acquisition purposes) in electronic newsletters to those that have expressly granted consent.

In the event of subscription, the Operator sends newsletters to the User at specific intervals, in all cases in the manner authorised by the User. The purpose of data processing is to advertise services and products, and to provide current information about the Operator and its activities.

Legal basis for data processing: consent.

Scope of personal data processed:

Data requested during subscription to the newsletter and processed by the Operator in line with the consent granted by the User:

  • email address
  • last name
  • first name
  • phone number
  • current operator
  • current loyalty period expires on (if applicable)
  • type of current subscription (postpaid / prepaid).

Providing an email address is in each case required to subscribe to the newsletter. No other data must be provided, as subscribing to the newsletter is possible without providing such other data. Should the User also provide data other than the above, the Operator may send them personalised news, offers and other content on the basis thereof.

Duration of data processing: the above data are processed by the Operator until the User withdraws their consent (i.e. until they unsubscribe). Unsubscribing – similarly to subscribing – is voluntary and may be completed at any time.

6.2.4 Requesting call-backs

Purpose of data processing: Users can request information and offers regarding the Operator’s services, or may order devices and services if the Website is not operating appropriately.

Legal basis for data processing: consent.

Scope of personal data processed (for retail customers):

  • name
  • phone number
  • email address
  • address
  • name of submitter (if other than the Subscriber)
  • address of submitter (if other than the Subscriber)
  • password (password needed for administration as provided during the conclusion of the contract).

Scope of personal data processed (for corporate customers):

  • name of contact person
  • position / job of contact person
  • postal code of the registered office of the contact person
  • phone number of contact person
  • name of company
  • tax number of company.

Duration of data processing: the above data are processed by the Operator until the User’s withdrawal.

7. THE RULES ON THE APPLICATION OF COOKIES ON THE WEBSITE

7.1 Cookies

The Operator uses so-called cookies and other similar technological solutions on its websites. These will jointly be referred to as cookies in this document.

Cookies are small data packages which the browser saves to the User’s device at the request of websites (web servers). It is in these cookies that websites store information that are temporary but important to them, for the purpose of providing services through the websites, the related identification of Users, to improve the browsing experience, to display relevant and personalised offers in line with the User's interests and to analyse website traffic data.

If Telenor contacts you through an HTML email message, this may contain web beacons or similar technologies, such as clear GIFs or pixel tags. These are also known as clear GIFs. These provide feedback on whether you have received and/or opened the message and in given cases, clicked on any links or other content included in them. These technologies usually place an image on the given website or in the email that is not visible to the naked eye, and provide information such as the IP address of the computer used to view the website or email, the URL (address) or other ID of the website or email, the time of viewing, the type of browser used and the IDs of cookies previously placed on the given device.

7.2 Regulating the use of cookies

You can regulate the use of cookies through the various settings of your browser. If your browser is set to enable cookies, this qualifies as a consent on your part to the use of cookies and the related processing of personal data.

The default setting of most browsers enables the use of cookies. The methods to set cookies for the most frequently used browsers are shown on the websites accessible by clicking on the links below.

If you disable the use of cookies through changing your browser settings, then the website or certain functions may become unavailable or unusable until the cookies are enabled again, i.e. you cancel the blocking. You can change settings, and thereby, the use of cookies at any time.

You can also view and delete in your browser the cookies that have previously been stored on your computer.

In the case of cookies used by Google Analytics, there is an opt-out browser add-on provided by Google through which these cookies can be blocked. More information on opting-out of Google Analytics is available here: http://tools.google.com/dlpage/gaoptout.

The websites, information and add-ons (programs) available at the above links are wholly independent of Telenor, and as such Telenor is unable to provide any information or assume any liability in respect of the availability of or the information displayed on these websites.

7.3 Cookies used by the Operator

Cookies may be ‘session’ ‘or permanent’ cookies. Permanent cookies are stored by the browser until a pre-determined time, provided you do not delete them prior to expiration, however, session cookies are automatically deleted once you close the browser.

Cookies may also be ‘first-party’ or ‘third-party’ cookies. First-party cookies are used by Telenor websites, while third-party cookies (for example, the cookies used by Google Analytics) are used by Telenor but are placed on the user’s computer by service providers independent of Telenor.

8. SERVICES AVAILABLE FROM THE WEBSITE

8.1 MyTelenor

On its Website, the Operator allows its Subscribers [after providing data required for prior registration (Section 6.2.1.1) or without registration (Section 6.2.1.2.) but with the identification of the Subscriber] to use the MyTelenor service to carry out actions relating to their subscription that may also be carried out through the Operator’s customer service (switching tariff packages, ordering and cancelling services, modification of invoicing address, etc.). The Subscriber may provide access for the User authorised by them for the following access right levels:

  • call number-level access: access by the User for administration in respect of the call number used by them,
  • account-level access: access by the User for administration in respect of the call numbers belonging to the invoicing address specified by the Subscriber,
  • customer-level access: access by the User for administration in respect of all the call numbers of the Subscriber.

The Subscriber can exercise these rights based on data processing consent acquired from the Users, but the Operator is not obligated to verify the granting of consent.

Changes made to data related to the individual subscription contract (such as ordering a service) logically also means the amendment of the individual subscription contract.

The Operator also operates the MyTelenor application, whose description and data processing information document is also available by clicking on the link.

8.2 Netshop

On its Website, the Operator allows its Subscribers and other Users [after prior registration and providing data required for registration (Section 6.2.1.1), or without registration (Section 6.2.1.2.) but with the identification of the Subscriber] to use the Netshop service to purchase new subscriptions as well as discounted and list price products and to use the Telenor Bonus Program.

The Operator has the products ordered within the framework of the NetShop service delivered by way of the Courier Service, the terms and conditions of which are specified on the Terms of Online Ordering page.

8.3 Interface for applications and its use

On its Website, the Operator allows interested applicants to submit their applications to job offers and vacant positions announced by it. The terms and conditions for submitting applications are available here: Job Offers.

8.4 Newsletter

The Operator provides information to interested Users about current offers and products in newsletters.

8.5 Requesting call-backs

On its Website, the Operator allows Users and interested parties to request call-backs pertaining to services and offers announced by it, as well as to purchase services, new subscriptions, and discounted and list price products, to use the Telenor Bonus Program and – for corporate customers – to request individual, custom offers (Section 6.2.4).

9. OTHER APPLICABLE REGULATIONS, POLICIES, AMENDMENT, COMPLAINTS AND COMPLAINT MANAGEMENT

In addition to this disclaimer, other statements are also applicable. Telenor is entitled to amend the Terms of Service at any time. In this case, Telenor publishes the updated version. Telenor always provides adequate and appropriate information on any substantial changes. The User acknowledges and accepts that the amendments of the Terms of Service are binding upon himself/herself in all cases.

As a consumer, you are entitled to turn to any Hungarian body with your complaint that has jurisdiction to settle consumer complaints and disputes out of court. The list of Hungarian dispute resolution bodies is available here: http://magyarefk.hu/jogvitak-rendezese/alternativ-vitarendezes-bekeltetes/altalanos-bekelteto-testuleti-eljaras.html#hol-erhetoek-el.

The European Commission operates an online dispute resolution platform for citizens residing in the European Union, which is accessible here: http://ec.europa.eu/consumers/odr/.